General Terms of Service

  1. Introduction
    1. General Terms Thank you for choosing our Services. Please review these General Terms of Service (“General Terms”) carefully. These General Terms outline the scope of your use and access to privateLINEVPN and any related Software provided by privateLINE (collectively referred to as the “Service” or “Services”). Additionally, these General Terms govern your use of and access to privateLINE's websites (“Websites”).
    2. Subscription Our Services are available on a Subscription basis. This means that your Subscription will automatically renew at the end of each Subscription period unless you cancel it prior to the renewal date. For details on key aspects related to your Subscription, please refer to the Subscription Terms.
    3. Terms The General Terms, Subscription Terms, and any applicable Service-Specific Terms (see Section 2 below) together constitute the “Terms” governing your use of our Services.
    4. privateLINE In these Terms, “privateLINE,” “we,” “us,” or “our” refers to privateLINE.
    5. Privacy For information on how we collect and process your personal data, please review our Privacy Policy.
  2. Your Agreement with privateLINE
    1. Binding Legal Agreement. Please note The Terms constitute a binding legal agreement between you (or those you legally represent) and privateLINE. By either: (i) creating a user account or other accounts to access our Services (“Account”); (ii) downloading Software or using its Services and Websites; or (iii) electronically agreeing to these Terms, you consent to be bound by them. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
    2. Acceptance of TermsOur Services are provided to you conditional upon your acceptance of these Terms. Please review all Terms carefully. If you do not agree to be bound by these Terms, do not access or use our Services and/or Websites.
    3. Service Specific Terms. Our Services are generally provided on a paid basis, though some may be available free of charge. The Terms apply to both paid and free versions of our Services.
    4. EligibilityBy accessing the Services and/or Websites, you affirm that you are at least eighteen (18) years of age or have the authority to act on behalf of a valid legal entity. You are fully empowered to enter into these Terms and to comply with all obligations set forth herein.
    5. Updates to the Terms. We continuously develop and enhance our Services and Websites, which may necessitate updates to the Terms. Such updates may be made to: (i) comply with legal requirements; (ii) adhere to regulatory recommendations; (iii) add or remove functionalities, services, or features; (iv) correct errors; (v) clarify Terms; (vi) prevent abuse or harm; or (vii) for other valid reasons, including security concerns. You are responsible for reviewing the Terms periodically to remain informed of any changes. Material changes affecting your rights or obligations will be communicated in advance via reasonable means, such as email. Unless stated otherwise, updated Terms take effect upon publication. Continued use of the Services constitutes acceptance of the updated Terms. You may terminate your relationship with us at any time after the effective date of the updated Terms by closing your Account and/or ceasing use of our Services and Websites.
    6. Review of TermsPlease note that the Terms may change, and it is important to review them periodically.
  3. SUBSCRIPTION AND AUTO-RENEWALS
    1. Subscription. Our paid Services are offered on a Subscription basis. When purchasing, you will select the duration of the Subscription and the payment method. For further details, please refer to the Subscription Terms.
    2. Auto-Renewal.At the end of each Subscription period, your Subscription will automatically renew for the subsequent defined Service periods on the renewal dates, unless you cancel the Subscription before the charge date. If you do not cancel by this time, your payment method will be charged the then-current renewal price for the upcoming Service period.
  4. Your User Account
    1. Creating an Account. To access and use To access and utilize our Services, you must create an Account by providing specific information, including your email address, password, billing information, and country. All information provided must be complete, accurate, and current. Please note that privateLINE Accounts are non-transferable.
    2. Confidentiality and Access. You are solely responsible for all activities and usage under your Account or password, including any unauthorized use by others. It is your responsibility to maintain the confidentiality of your Account and password, and to restrict access to your Account by any third party. To safeguard your Account, keep your password confidential and avoid using it for other services. You agree to promptly notify us of any unauthorized use of your Account or password.
    3. Indemnification. You agree, at your own expense, to indemnify, defend, and hold harmless privateLINE, its parents, subsidiaries, and affiliates, as well as their officers, directors, employees, agents, distributors, and licensees, from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims, demands, suits, and expenses (including, without limitation, reasonable attorneys' fees, expert witness fees, and other expenses) incurred in, arising out of, or in any way related to: (i) your breach of these Terms; (ii) your use of the Services (or any user's use of your Account); (iii) your violation of any applicable laws, rules, or regulations; or (iv) your negligence or willful misconduct. privateLINE shall not be responsible for any delays or disruptions to your use of the Services, including any resulting damages, caused by circumstances covered under this section.
  5. Suspension and Termination
    1. Suspension and Termination by privateLINE..We may suspend (for clarification, investigation, or to request an explanation from you) or terminate your Account and/or Services if: (i) we cannot charge you for an auto-renewed Subscription; (ii) you breach Section 8 of the General Terms (“Prohibited and Restricted Use”); (iii) you breach any applicable laws; or (iv) it is required by law or competent authority (e.g., if providing the Services becomes unlawful in your country of residence or if a final court judgment relating to your use of our Services, Software, or Websites is issued). If a situation warrants, we will provide you with a reasonable opportunity to address the issue before suspending or terminating your Account and/or Services. However, if your Account is suspended, you must contact us for further information. We may choose to suspend your Account for a reasonable period before terminating it permanently. Typically, we will provide prior notice before suspending or terminating your Account and/or Services. However, in certain circumstances, we may not be able to provide notice before terminating your access if: (i) you are in material breach of Section 8 of the General Terms (“Prohibited and Restricted Use”) or any applicable laws in a way that immediately and seriously endangers us or others, or disrupts our Services; (ii) we cannot send you notice due to incorrect or outdated contact details; or (iii) we are unable to notify you due to legal requirements or authority orders. Any suspension or termination of your Account and/or Services by privateLINE applies to you personally. You may not access our Services through any other Account you own or create or through Accounts owned or created by others.
    2. Termination by You. . You may cancel the Services at any time as outlined in Section 6 of the General Terms (“Cancellation and Refund Policy”). For instructions on how to terminate (delete) your Account, please refer to our Privacy Policy.
    3. Effects on Suspension or Termination.. Upon suspension or termination under these Terms, you will lose access to the Services and must cease all use of the Software. Upon expiration of your Subscription or any termination under these Terms, the License granted in Section 7.1 of these General Terms and any other licenses will immediately terminate without further notice from us. Consequently, you must cease all use of the Software and Services and delete, destroy, or return all copies of the Software in your possession or control.
    4. Survival of Termination. . Sections 7-17 of the General Terms will survive termination or expiration of the Terms for any reason, as well as any other sections that explicitly or by their nature must remain in effect even after termination or expiration.
  6. Application Platform Terms
    1. App Store.. If you downloaded our Software from the Apple App Store or are using it on an Apple-branded device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple: These Terms are between you and privateLINE, not Apple. Apple is not responsible for the Services or their content. For support related to our Services, please contact us, not Apple, as Apple is not obligated to provide maintenance or support services. If the Services fail to conform to any applicable warranty, you may notify Apple, which will refund the purchase price for the Service to you; Apple will have no other warranty obligations to you. Apple is not responsible for addressing any claims related to the Service or its use, including: (i) product liability claims; (ii) claims that the Service fails to meet any legal or regulatory requirements; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for investigating, defending, settling, or discharging any third-party claims related to intellectual property infringement by the Service. You agree to comply with any applicable third-party terms when using the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries. You represent and warrant that: (i) you are not in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country by the U.S. Government; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
    2. Other Stores.If you downloaded our Software from any other store, platform, or marketplace (e.g., Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery), you acknowledge that you have read, understood, and agree to the customer terms of use of those stores, platforms, and marketplaces. privateLINE is the licensor of the Software and the provider of the Services, and any third party (e.g., store operator) is not a party to these Terms.
  7. Prices and Payments
    1. Total PriceThe initial prices for our Services displayed to you may not include taxes. Due to the global nature of our Services and the variability of consumer locations, we may not be able to determine applicable taxes in advance. We will calculate and display any additional mandatory taxes (such as sales tax, value-added tax, or other taxes required by law) based on your chosen tax residence country. The total price, including these additional taxes, will be provided to you before we process your payment.
    2. Payments You are required to pay for any Services purchased, including any applicable taxes and fees. Failure to provide full and timely payment may result in the suspension or cancellation of Services, which could lead to loss of access to your Account and its content.
    3. Recurring Payments For Services purchased on a subscription basis (e.g., monthly, annually), you agree to the following:
      • Services will auto-renew until you cancel them.
      • You authorize recurring payments to privateLINE based on the agreed method and intervals.
      • privateLINE may receive and use updated card account information from your financial institution, if applicable. For details on Subscription terms and cancellation, please refer to our Subscription terms.
    4. Payment Methods. To purchase Services directly through our Websites, you must provide a valid payment method, such as a credit or debit card or other accepted payment options available on our Websites.
    5. Billing By providing a payment method, you:
      • Confirm your authorization to use the payment method and that all provided information is accurate.
      • Authorize privateLINE to charge the payment method for any Services purchased.
      • Can view your billing history and generate receipts or invoices by logging into your Account, selecting “Billing,” and clicking “Get invoice” under the “Billing history” section. For any payment-related queries, please contact us.
    6. Payment Providers Payments may be processed by various companies, including:
      • EU residents: Mollymind AG (Neugasse 23, 6300 Zug, Switzerland) and privateLINESec B.V. (Fred. Roeskestraat 115, 1076 EE Amsterdam, Netherlands, for PayPal payments only).
      • UK residents: Moonflash Limited (Regent House, 316 Beulah Hill, London, SE19 3HF, United Kingdom).
      • US, Canadian, and Mexican residents: Lagosec, Inc. (651 N Broad St Suite 206, Middletown, New Castle, Delaware 19709, United States).
      • Brazilian residents: Cyberpost Intermediacao de Negocios S.A. (Rua Fernando Machado 73, Sala 203, Centro, Florianopolis, Santa Catarina, CEP 88.010-510, Brazil).
      • Japanese residents: privateLINE Security JP Co., Ltd (22F Shibuya Mark City 1-12-1, Dogenzaka, Shibuya City, Tokyo, Japan). For more information on how payment companies handle your personal data, please refer to our Privacy Policy.
    7. Payment Processing PprivateLINE reserves the right to:
      • Obtain and use updated credit card account information electronically from card brands, if applicable.
      • Retry failed payments, including those with extended expiration dates.
      • Change or amend authorized payment companies to facilitate payment processing.
    8. Fraud Protection privateLINE reserves the right to verify credit/debit card payments before completing your purchase.
    9. Change of Prices We may adjust the prices of our Services, including Subscription renewals, to reflect changes in associated costs, such as licensing, technical provision, distribution, and other related expenses. Price changes will not affect your current Subscription period and will take effect upon the next renewal. We will notify you before charging the updated amount. If you disagree with the new price, you may cancel your Subscription before the next charge. Continued use of the Services constitutes acceptance of the new renewal price.
    10. Changes to Payment Details If your payment details change (e.g., card number or expiration date), please update us promptly to ensure uninterrupted service. If you update payment details in your Account, this information will be used for future payments. We may also receive updated payment information from your card issuer or network.
    11. Free Trials We or our partners may offer a Free Trial for our paid Services before charging your payment method. The Free Trial’s duration and details will be specified during sign-up or in promotional materials. We determine Free Trial eligibility at our discretion and may withdraw the offer without notice. If you provide payment details during a Free Trial, you will be automatically charged for the subscription, which will auto-renew until canceled. To avoid charges after the Free Trial, you must cancel before it ends. If the Free Trial was obtained through a third party, cancel through that party. We reserve the right to limit Free Trials to one per customer and prohibit combining with other promotions.
  8. Cancellation and Refund Policy
    1. Subscription Cancellation You may cancel your Subscription (i.e., deactivate auto-renewals for the upcoming Service period) at any time. Please be aware that canceled Subscriptions are non-refundable for the unused portion of the current Service period. The options for cancellation and potential refunds may vary depending on whether you purchased the Services directly from privateLINE or through a third party (such as an app store, service provider, or retailer).
    2. RefundWe aim to ensure your complete satisfaction with our Services. If you are not satisfied, you may cancel your Subscription and request a refund within thirty (30) days of your purchase under our "Money Back Guarantee." Note that the Money Back Guarantee applies only to the initial purchase and does not extend to renewals. Refunds will not be issued under the Money Back Guarantee if a breach of Section 8 of the General Terms (“Prohibited and Restricted Use”) is identified. We are, however, available to assist with troubleshooting any issues prior to requesting a refund.
    3. Payment of RefundRefunds will be processed promptly using the same payment method used for the purchase, unless otherwise agreed or restricted by applicable law. For cryptocurrency payments, refunds will be made in the same cryptocurrency or a different one if the original becomes unavailable, calculated based on the USD equivalent at the time of purchase. Refunds for prepaid cards or gift cards will not be issued if unsupported by the card provider. Once a refund is issued, access to the refunded Services will be terminated.
    4. Eligibility for RefundRefunds under the Money Back Guarantee are limited to two requests per Service. If you purchase a Service again after receiving two refunds for that Service, further cancellations will not be eligible for a Money Back Guarantee. If you cancel your Subscription after the Money Back Guarantee period, you will be charged for the full duration of the Subscription (e.g., an annual Subscription canceled after two months will incur the full price, but will not auto-renew).
    5. Subscriptions Purchased via Apple App StoreSubscriptions acquired through the Apple App Store are subject to Apple’s refund policies. We are unable to process refunds for purchases made through the Apple App Store. Please review Apple’s in-app purchase refund policy or contact Apple Support for assistance. To cancel an automatically renewing Subscription purchased through the Apple App Store, you must manage it directly through your Apple App Store account.
    6. Subscriptions Purchased via Other ProvidersRefunds for purchases made through third-party marketplaces, retailers, and resellers (such as Amazon, BestBuy, StackSocial, etc.) are governed by the terms of service of the respective providers. Cancellation policies may also vary depending on the provider.
    7. Canceling Auto-Renewal for Subscriptions Purchased on Our WebsitesIf you have purchased an automatically renewing Subscription on our Websites and wish to stop the auto-renewal, you may cancel it at any time through your privateLINE Account. Please note that canceled Subscriptions are non-refundable for the unused portion of the current Service period.
  9. License Terms
    1. SoftwareTo access and use our Services, you may need to download and install our Software on your device. The term “Software” encompasses any mobile and desktop applications, as well as any additional software (including releases, updates, enhancements, or revisions) and accompanying documentation provided by us for the use of the Services.
    2. License GrantSubject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, and non-assignable license (the “License”) to download, install, and use a copy of the Software on a compatible device that you own or control. No other rights or licenses, whether express or implied, are granted to you regarding the Services or Software beyond those specified in this License.
    3. Apple RequirementsFor Software downloaded from the Apple App Store, the License is restricted to use on Apple-branded devices that you own or control, in accordance with the Usage Rules set forth in Apple’s Media Services Terms and Conditions. The Software may also be accessed and used by other accounts associated with you via family sharing or volume purchasing features.
    4. Retention of RightsThe Software provided under these Terms is licensed, not sold. You do not acquire any ownership rights to the Software, Services, or Websites. We and/or our licensors retain all rights, title, and interest in and to the Services, Software, Websites, and any related components. All rights are reserved unless explicitly stated otherwise. The privateLINEVPN trademark is owned by privateLINE companies, and you are prohibited from registering, adopting, or using any trademarks, trade names, symbols, or signs that are identical or confusingly similar to those owned by privateLINE
    5. Version UpdatesThe version of the Services and Software available at the time of your renewal may differ from the version available at the time of your initial purchase. We commit to providing application updates for all operating system versions for at least two (2) years following the release of the initial OS version.
    6. FeedbackBy providing feedback to us, you grant privateLINE and/or its affiliated companies a perpetual, irrevocable, worldwide license to use such feedback (including recommendations, ideas, proposals, suggestions, reviews, or other input related to our Services, Software, or Websites) without compensation or reimbursement, and without any obligation to report on such use. You waive (or agree not to enforce) any rights, including moral rights, that may now or in the future exist in such feedback.
    7. Prohibited and Restricted UseYour access to and use of the Services and Websites are governed by these Terms and all applicable laws and regulations. We reserve the right to suspend and/or terminate Accounts and/or Services, with or without notice, at our sole discretion, for any user who violates these Terms or applicable laws, whether through repeated violations or a single instance. For more information, please refer to Section 12 of the General Terms ("Suspension and Termination"). You agree not to, and not to enable others to:
      1. Engage in Unlawful Activities:Use, assist, encourage, or enable others to use the Services/Websites for unlawful, illegal, criminal, or fraudulent activities. This includes, but is not limited to, port scanning, sending spam, using stolen credit cards, financial fraud, identity theft, hacking, phishing, digital piracy, and conducting distributed denial-of-service (DDoS) attacks.
      2. Military and Offensive Uses:Utilize the Services/Websites for military purposes, including cyber warfare, or the development, design, or production of weapons, including nuclear, chemical, or biological weapons.
      3. Unauthorized Access and Interference:Assault, interfere with, or gain unauthorized access to any other network, computer, or node through the Services/Websites, or disrupt their integrity or performance.
      4. Exploitative and Harmful Content:Exploit children or create, transmit, or make available any illegal, abusive, harassing, or otherwise objectionable content.
      5. Intellectual Property Violations:Violate or infringe upon the intellectual property rights of privateLINE, its licensors, or any third parties, including copyright and privacy rights.
      6. Transmission of Harmful Code:Transmit any viruses or other computer codes, files, or programs that disrupt or damage computer systems.
      7. Circumvent Technological Measures:Attempt to circumvent any technological measures implemented by privateLINE or its licensors to protect the Software or Services
      8. Excessive Load and Automated Access:Take actions that impose an unreasonable load on our infrastructure or use automated means, such as robots or scrapers, to access the Websites or Services without prior written permission.
      9. Commercial Exploitation:Sublicense, sell, resell, transfer, or commercially exploit the Services, Subscription, or Account in any manner.
      10. Misrepresentation:Claim to be a representative or agent of the Services or falsely advertise or promote them.
      11. Harmful Behavior:Threaten, stalk, harm, or harass others or promote bigotry or discrimination.
      12. Unauthorized Access:Attempt to gain unauthorized access to the Services, Accounts, or related networks through hacking, password mining, or any other means.
      13. Ethical Violations:Engage in activities that violate ethical or moral norms or use the Services for anything other than lawful purposes.
      14. Disrespectful Interaction:Demonstrate unrespectful, threatening, offensive, or malicious behavior in interactions with privateLINE customer support or employees.
      15. Access Prohibitions:Access the Services if prohibited or if your Account has been suspended or terminated.
      16. Non-Public Sharing:Share non-public features or content of the Software and/or Services with third parties.
      17. Evading Terms:Attempt to evade or circumvent these Terms in any way.
    8. Additionally, you are prohibited from taking any action that jeopardizes, limits, or interferes with our ownership and rights concerning the Services. You shall not:
      • Reproduce or Modify:Reproduce, modify, create derivative works from, or distribute the Services, Software, or Websites beyond what is expressly permitted.
      • Reverse Engineer:Reverse engineer, decompile, or disassemble the Software or Services.
      • Alter Proprietary Notices:Remove or modify any proprietary rights notices from the Services, Software, or Websites.
  10. We employ tools to detect and mitigate prohibited activities, such as web scraping. These tools monitor for irregular patterns, and such activities may result in Account suspension. It is your responsibility to understand and comply with all applicable laws related to your use of the Services. You are solely responsible for ensuring your use of the Services complies with local laws and regulations. If you become aware of any violations of these Terms, please contact us as outlined in Section 18 of the General Terms ("Contact Us"). We may take appropriate action at our sole discretion in response to such violations.
  11. Disclaimer of WarrantiesWe make reasonable efforts to ensure the accuracy and integrity of the Services, but complex software is inherently prone to defects, errors, and bugs. We do not warrant or represent that the Services will be entirely free from defects, errors, or bugs, including but not limited to downtime, data loss, corrupted data, service delays, mistakes, outdated information, or other issues. We reserve the right to modify, suspend, or terminate access to the Services or any functionality at any time, and we will not be liable for such changes. Exceptional and rare instances of unavailability due to various failures (human, digital, mechanical, telecommunication, software, etc.) may occur, but we cannot predict or control these events or their duration. THE SERVICES AND WEBSITES ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES. WE DO NOT CONTROL YOUR USE OF THE SERVICES AND DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED FROM YOUR USE. YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR YOUR USE OF THE SERVICES AND FOR ANY LOSS OF OR ERRORS IN DATA OR INFORMATION. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES ARISING FROM COURSE OF DEALING, PERFORMANCE, OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THIRD PARTY RIGHTS, THAT THE SERVICES WILL BE ACCESSIBLE AT ALL TIMES, OR THAT OPERATION OF THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
  12. Limitation of LiabilitiesThere are inherent risks associated with relying on, using, transmitting, or retrieving data and content on the internet. We advise you to understand these risks before using the Services. privateLINE disclaims all responsibility for user behavior when accessing or using the Services/Websites. YOUR USE OF THE SERVICES AND WEBSITES IS AT YOUR OWN RISK. NEITHER privateLINE NOR ANY OF ITS PARENTS, SUBSIDIARIES, AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS, OR DIRECTORS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA, BUSINESS INTERRUPTION, LOST PROFITS, COST OF COVER, OR ANY OTHER DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICES OR WEBSITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF privateLINE ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO privateLINE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS. YOU ACKNOWLEDGE THAT THE FEES YOU PAY TO privateLINE REFLECT THE ALLOCATION OF RISK SET FORTH IN THESE TERMS, AND THAT privateLINE WOULD NOT HAVE ENTERED INTO THE AGREEMENT WITHOUT THESE LIMITATIONS ON LIABILITY. Some jurisdictions restrict or do not allow limitations on liability (e.g., for death or personal injury caused by negligence, fraud, willful misconduct, or gross negligence). Consequently, the limitations in this section may not apply to you. Where such restrictions apply, privateLINE's liability will be limited to the fullest extent permitted by applicable law. Please note that while privateLINE has implemented security measures to protect the Services and Websites, the internet is inherently insecure. We cannot guarantee complete security or performance and are not liable for unpredictable events such as cyber attacks or breaches. Users are responsible for protecting their own data, software, equipment, and systems from viruses and other threats.
  13. IndemnificationYou agree, at your own expense, to indemnify, defend, and hold harmless privateLINE, its parents, subsidiaries, and affiliates, as well as their officers, directors, employees, agents, distributors, and licensees, from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims, demands, suits, and expenses (including, without limitation, reasonable attorneys' fees, expert witness fees, and other expenses) incurred in, arising out of, or in any way related to: (i) your breach of these Terms; (ii) your use of the Services (or any user's use of your Account); (iii) your violation of any applicable laws, rules, or regulations; or (iv) your negligence or willful misconduct. privateLINE shall not be responsible for any delays or disruptions to your use of the Services, including any resulting damages, caused by circumstances covered under this section.
  14. Suspension and Termination
    1. Suspension and Termination by privateLINE.We may suspend (for clarification, investigation, or to request an explanation from you) or terminate your Account and/or Services if: (i) we cannot charge you for an auto-renewed Subscription; (ii) you breach Section 8 of the General Terms (“Prohibited and Restricted Use”); (iii) you breach any applicable laws; or (iv) it is required by law or competent authority (e.g., if providing the Services becomes unlawful in your country of residence or if a final court judgment relating to your use of our Services, Software, or Websites is issued). If a situation warrants, we will provide you with a reasonable opportunity to address the issue before suspending or terminating your Account and/or Services. However, if your Account is suspended, you must contact us for further information. We may choose to suspend your Account for a reasonable period before terminating it permanently. Typically, we will provide prior notice before suspending or terminating your Account and/or Services. However, in certain circumstances, we may not be able to provide notice before terminating your access if: (i) you are in material breach of Section 8 of the General Terms (“Prohibited and Restricted Use”) or any applicable laws in a way that immediately and seriously endangers us or others, or disrupts our Services; (ii) we cannot send you notice due to incorrect or outdated contact details; or (iii) we are unable to notify you due to legal requirements or authority orders. Any suspension or termination of your Account and/or Services by privateLINE applies to you personally. You may not access our Services through any other Account you own or create or through Accounts owned or created by others.
    2. Termination by You.You may cancel the Services at any time as outlined in Section 6 of the General Terms (“Cancellation and Refund Policy”). For instructions on how to terminate (delete) your Account, please refer to our Privacy Policy.
    3. Effects on Suspension or Termination.Upon suspension or termination under these Terms, you will lose access to the Services and must cease all use of the Software. Upon expiration of your Subscription or any termination under these Terms, the License granted in Section 7.1 of these General Terms and any other licenses will immediately terminate without further notice from us. Consequently, you must cease all use of the Software and Services and delete, destroy, or return all copies of the Software in your possession or control.
    4. Survival of Termination. Sections 7-17 of the General Terms will survive termination or expiration of the Terms for any reason, as well as any other sections that explicitly or by their nature must remain in effect even after termination or expiration.
  15. Application Platform Terms
    1. App Store. If you downloaded our Software from the Apple App Store or are using it on an Apple-branded device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple: These Terms are between you and privateLINE, not Apple. Apple is not responsible for the Services or their content. For support related to our Services, please contact us, not Apple, as Apple is not obligated to provide maintenance or support services. If the Services fail to conform to any applicable warranty, you may notify Apple, which will refund the purchase price for the Service to you; Apple will have no other warranty obligations to you. Apple is not responsible for addressing any claims related to the Service or its use, including: (i) product liability claims; (ii) claims that the Service fails to meet any legal or regulatory requirements; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for investigating, defending, settling, or discharging any third-party claims related to intellectual property infringement by the Service. You agree to comply with any applicable third-party terms when using the Service. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you as third-party beneficiaries. You represent and warrant that: (i) you are not in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country by the U.S. Government; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
    2. Other Stores. If you downloaded our Software from any other store, platform, or marketplace (e.g., Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery), you acknowledge that you have read, understood, and agree to the customer terms of use of those stores, platforms, and marketplaces. privateLINE is the licensor of the Software and the provider of the Services, and any third party (e.g., store operator) is not a party to these Terms.